Frequently Asked Questions

Yes. HealthXpress247 members only talk to U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a visit, HealthXpress247 will connect you with a doctor licensed in your state.

Common conditions include sinus problems, respiratory infection, allergies, urinary tract infection, cold and flu symptoms and many other non-emergency illnesses.

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HealthXpress247 is designed to assist members with non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency.

Call 911 if you are experiencing a medical emergency

HealthXpressMD is not a means of establishing an exclusive relationship with one of our doctors. Please know that all physicans are highly qualified and go through rigorous training and credentialing.

This varies depending on your specific plan. Family plan designs allow you to access the HealthXpress247 service for you, your spouse and your dependents.

HealthXpressMeds does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Physicans do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed.

HealthXpressMeds does not dispense prescription drugs. If the doctor prescribes medication, it is submitted electronically (SureScripts) or by phone to the pharmacy of your choice.

Health records are kept totally private and we employ robust encryption methods to protect your personal information. You determine who can see the information in your record.

We do not turn patients away because of pre-existing conditions. There is no underwritting because this is not an insurance plan.

HealthXpressMD visits are unavailable outside of the United States.